Customer Help

Returns & Refunds

This page gives a quick overview of returns and refunds for purchases from Tech Revive. It does not limit your statutory rights under UK consumer law.

Online orders

For most goods bought online, you may have a legal right to cancel within 14 days after receiving the goods and then return them within the applicable return period. Exceptions can apply to certain goods and services.

Faulty or incorrect goods

If an item is faulty, damaged on arrival, incorrect or not as described, contact us as soon as possible. Depending on the circumstances, your legal remedies may include repair, replacement, price reduction or refund.

In-store purchases

There is no automatic statutory right to return an in-store purchase simply because you changed your mind. This does not affect your rights where goods are faulty, misdescribed or not fit for purpose.

How to start a return

Email info@techrevives.com or call 0117 302 1984 with your order number and item details. Returns can be brought or, where agreed, sent to Tech Revive, 73 Broadmead, Bristol, BS1 3DX.

For the full policy, including delivery charges, cancellation timing, return costs and refund processing, read our Delivery & Returns page. Product warranty information is available on our Product Warranty page.

Last updated: 31 August 2026.

Warranty help

Understand coverage, exclusions and next steps

Specific, honest guidance from an independent Bristol technology team. Product listings, inspection results and written terms remain the final source for individual orders and repairs.

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How long is the Tech Revive warranty?

Qualifying products and repairs carry the period stated on the relevant listing, receipt and published terms. A 12-month limited warranty applies only where the product or repair qualifies.

What is normally excluded?

Accidental damage, cracked or bent devices, liquid damage, misuse, unauthorised later repair and faults unrelated to the supplied product or completed repair are generally excluded. Read the full terms for the exact decision process.

What evidence should I keep?

Keep your receipt or order confirmation and provide the device for inspection. Photos, serial numbers and a clear description of when the fault started can help the assessment.

Does warranty mean every issue is repaired free?

No. Coverage applies only when inspection confirms an eligible fault within the applicable terms. Damage or a different fault may require a separate quote.

How do I request warranty support?

Contact Tech Revive with your order or repair details and do not continue using a device if doing so may worsen the fault. The team will explain inspection and next steps.