Orders, Cancellations & Faulty Goods

Delivery & Returns

How Tech Revive handles delivery, online order cancellations, returns and faulty products. This policy is in addition to your statutory consumer rights.

Delivery

Standard UK delivery is free for orders of £80 or more. Orders below £80 have a £10 delivery charge. Available delivery services and estimated times are shown at checkout before payment. Unless a different delivery date is agreed with you, consumer orders will be delivered without undue delay and within 30 days after the contract is made.

Tech Revive remains responsible for goods until they are delivered to you or to a person you nominate to receive them. If an order is delayed, missing or arrives damaged, contact us promptly so we can investigate and put things right.

For tracking and address information, read our Delivery Information.

Cancelling an online order

For most goods bought online, by telephone or by mail order, you may cancel without giving a reason by telling us within 14 days after receiving the goods. After telling us you wish to cancel, you normally have a further 14 days to return the goods.

Some statutory exceptions apply, including certain personalised, perishable, sealed or hygiene-sensitive goods and some fully performed services. We will explain any relevant exception where it applies.

To cancel, email info@techrevives.com or call 0117 302 1984. Include your name, order number, the item and a clear statement that you wish to cancel.

Returning a change-of-mind order

• Keep the item safe and handle it only as much as reasonably necessary to establish its nature, characteristics and operation.
• Return all supplied parts, accessories and packaging where reasonably possible.
• You are responsible for the direct return cost for a change-of-mind cancellation unless Tech Revive agrees otherwise. This does not apply where goods are faulty, incorrect or not as described.
• Use a tracked and suitably insured service for valuable items. Keep proof of postage until the return is complete.

Returns may be sent or brought to: Tech Revive, 73 Broadmead, Bristol, BS1 3DX. Please contact us before posting a device so we can provide the correct return reference.

Refunds after cancellation

Where a valid cancellation right applies, we will refund the price paid and the cost of the least expensive standard delivery option offered for the order. An upgraded delivery charge is refundable only up to the standard-delivery amount.

We will make the refund without undue delay and normally no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier. The refund is made using the original payment method unless otherwise agreed. We may make a lawful deduction if handling has reduced the item’s value beyond what would reasonably be permitted in a shop.

Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. If a product is faulty, damaged on arrival, incorrect or misdescribed, contact us as soon as possible. In many cases consumers have a short-term right to reject faulty goods within 30 days of taking ownership. Depending on the circumstances and timing, you may instead be entitled to a repair, replacement, price reduction or refund.

Tech Revive will cover reasonable return costs where goods are confirmed to be faulty, incorrect or not as described. Your rights do not depend on a manufacturer’s warranty and are not limited by our separate product warranty.

See our Product Warranty and Warranty Policy for additional information.

In-store purchases

There is no automatic statutory right to return an item bought in store simply because you changed your mind. Contact us promptly and we will explain whether a discretionary return or exchange is available. This does not affect your rights where goods are faulty, misdescribed or not fit for purpose.

Preparing a phone, tablet or computer for return

Back up personal data where possible and sign out of device accounts, activation locks and tracking services before returning a device. Remove SIM and memory cards. Do not erase evidence of a reported fault if doing so would prevent us from assessing it; contact us for guidance if unsure. Tech Revive is not responsible for data that should reasonably have been backed up before a return or repair, subject to applicable law.

Start a return

Have your order number and product details ready.

Email Tech Revive
Call 0117 302 1984